Refund policy

Refund Policy

Your satisfaction is our priority! If you’re not happy with your purchase, we’re here to help.

• Returns: Items can be returned within 30 days of delivery, provided they are unused, in their original condition, and with all packaging intact.
• Refunds: Once we receive and inspect your return, we’ll process your refund to the original payment method within 5-7 business days.
• Exchanges: Need a different size or colour? Contact us for an exchange.

How to Start a Return:
Email us at sales@athletherm.co.uk with your order number and details about the item you wish to return.

Please note: Return shipping costs are the responsibility of the buyer unless the item is faulty.

Thank you for shopping with Athletherm!